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Privacy Policy

Last updated: May 10, 2026

Your privacy matters to us. We only collect information necessary to provide you with internet service quotes and to connect you with an AT&T Fiber specialist.

1. Who We Are

Nexotl (operated by Nexotel LLC, an authorized dealer for AT&T and Kinetic through Alliance Technology Group) provides internet service consulting and sales. Our website is nexotl.com.

Contact: info@nexotl.com ยท +1 (808) 509-2808

2. Information We Collect

When you use our chat to check coverage or request service, we collect:

  • Full name โ€” to personalize your experience
  • Phone number โ€” so an advisor can contact you
  • Email address โ€” to send your confirmation ticket
  • Home address and ZIP code โ€” to check service availability
  • Selected internet plan โ€” to prepare your quote
  • Chat interaction data โ€” to improve our service

We also automatically collect: IP address, browser type, device type, pages visited, and time on site (via Google Analytics).

3. How We Use Your Information

  • To check AT&T Fiber availability at your address
  • To send you a confirmation email with your ticket number
  • To notify an assigned advisor to contact you
  • To save your request in our internal CRM (Google Sheets)
  • To improve our chat and sales process
  • To send service-related communications (no spam)

4. Who We Share Your Data With

  • AT&T / Alliance Technology Group โ€” to process your service order
  • Google โ€” for analytics (GA4) and email delivery (Gmail via Apps Script)
  • Microsoft โ€” for internal team notifications (Teams webhook)

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

5. Data Retention

We retain your data for up to 24 months from the date of collection, or until you request deletion. Lead data in Google Sheets is kept for business analysis and compliance purposes.

6. Your Rights

You have the right to: access your data, request correction, request deletion, and opt out of marketing communications. To exercise these rights, email us at info@nexotl.com.

7. Data Security

All data is transmitted over HTTPS. We use Google's secure infrastructure for data storage. Access to lead data is restricted to authorized Nexotl staff only.

8. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect data from children under 13.

9. Changes to This Policy

We may update this policy periodically. We will notify users of significant changes via email or a notice on our website.

Terms & Conditions

Last updated: May 10, 2026

By using this website and chat service, you agree to these Terms. Please read them carefully before submitting your information.

1. Service Description

Nexotl is an authorized dealer for AT&T Fiber Internet services. We provide coverage consultation, plan recommendations, and lead submission to facilitate the purchase of internet services. We are not AT&T itself.

2. Accuracy of Information

You agree to provide accurate, current, and complete information during the chat and form submission process. Providing false information may result in your order being cancelled or delayed.

3. No Guarantee of Service

Coverage availability is determined by AT&T's network infrastructure. Nexotl provides coverage estimates based on available data, but final confirmation is subject to AT&T's technical verification at the time of installation.

4. Pricing

Plan prices displayed are current AT&T promotional prices and are subject to change without notice. Final pricing will be confirmed by your assigned advisor before order processing.

5. Contact Consent

By submitting your information through our chat, you consent to be contacted by Nexotl advisors via phone, SMS, or email regarding your internet service inquiry. Standard message and data rates may apply.

6. Intellectual Property

All content on this website (text, images, design, code) is the property of Nexotl or its licensors and is protected by applicable copyright laws.

7. Limitation of Liability

Nexotl is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability shall not exceed the amount paid for the service in question.

8. Governing Law

These terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Texas.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.

Cookie Policy

Last updated: May 10, 2026

We use cookies to improve your experience on our website and to measure the performance of our advertising campaigns.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

Cookies We Use

Essential Cookies

Required for the website to function. Cannot be disabled.

  • Session cookies โ€” maintain your chat session
  • Security cookies โ€” protect against CSRF attacks

Analytics Cookies

Help us understand how visitors interact with our website.

  • Google Analytics (GA4) โ€” tracks page views, sessions, user behavior
  • Google Tag Manager โ€” manages all tracking tags

Marketing Cookies

Used to measure advertising effectiveness and enable remarketing.

  • Google Ads โ€” tracks conversions from our ad campaigns
  • Google Ads Remarketing โ€” shows relevant ads to past visitors

How to Control Cookies

You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Contact Us

For questions about our Cookie Policy, contact us at info@nexotl.com.